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Point of Sale (POS) & Retail Counter Operations

Innoventry's Point of Sale (POS) counter interface is optimized for rapid retail checkout in supermarkets, apparel stores, bakeries, and consumer electronics shops. It enables fast keyboard-driven or touch-enabled billing, barcode scanning, hold-and-resume cart handling, and multi-tender settlements.

1. High-Speed Barcode Checkout

Designed for cashiers to scan products consecutively with zero mouse clicks.

  • Desktop Navigation: Transactions > POS > Fast Billing
  • Web / Mobile Route: /main/transaction/pos

Step-by-Step Procedure

  1. Open the POS billing screen. The cursor is focused by default in the Barcode / Item Search field.
  2. Scan the barcode on the item packaging using a USB or wireless barcode scanner.
    • The item appends immediately to the cart with quantity 1 and default selling price.
    • If the same barcode is scanned again, the system automatically increments the quantity.
  3. To modify quantity manually, press the + or - keys, or enter the quantity directly.
  4. If an item has multiple batches, the system picks the nearest expiry batch automatically, or presents a quick batch selection list.

2. Holding and Resuming Bills (Park Transaction)

Used when a customer forgot an item or needs to fetch their wallet, allowing the cashier to serve the next customer in queue without losing cart items.

A. Holding a Bill

  1. With items in the active cart, press Hold Bill (or keyboard shortcut F6).
  2. The current cart is saved in temporary memory with a timestamp and customer name/phone.
  3. The billing counter clears immediately, ready for the next customer.

B. Resuming a Parked Bill

  1. When the customer returns to the counter, click Resume Bill (or press F7).
  2. A list of held carts appears showing the item count, total amount, and hold time.
  3. Select the customer's cart and click Load.
  4. The items, quantities, and discounts are restored instantly. You can add more items or proceed to checkout.

3. Cash Settlement & Change Return Calculation

Prevents manual calculation errors by cashiers during cash transactions.

Step-by-Step Procedure

  1. After scanning all items, press F4 (or click Pay Cash).
  2. The settlement window displays the net bill amount (e.g., ₹1,850).
  3. In the Cash Tendered field, enter the amount of physical currency handed over by the customer (e.g., ₹2,000).
  4. The system calculates and displays the Change Return in large text: Change to Return: ₹150.
  5. Press Enter to finalize the sale.
  6. The receipt prints immediately on the thermal printer, and the screen resets for the next sale.

4. Multi-Tender Split Payment at Counter

When a customer wants to pay part in Cash and part via UPI QR or Credit Card.

Step-by-Step Procedure

  1. Click Multi-Payment (or press F8).
  2. Enter the cash amount paid (e.g., ₹500).
  3. The remaining balance (e.g., ₹1,350) displays in the remaining field.
  4. Select the second mode:
    • UPI QR: Scan the customer's payment or present your dynamic shop QR code.
    • Card: Swipe the customer's card on the EDC machine and enter the last 4 digits / transaction approval code.
  5. Once the total tenders equal the net bill amount, click Complete Sale.

5. Fast Customer Onboarding by Mobile Number

Enables building a customer database at the billing counter without slowing down queues.

Step-by-Step Procedure

  1. In the customer mobile field, type the customer's 10-digit phone number.
  2. If the customer exists, their name and loyalty point balance display automatically.
  3. If new, type the customer's name and press Enter. The customer record is created on the fly without leaving the billing screen.

6. Thermal Receipt Printing Setup

Configure 2-inch (58mm) or 3-inch (80mm) roll printers with custom store headers, logos, and promotional footers.

  • Desktop Navigation: Setup > Configuration > Print Settings > POS Thermal Printer
  • Web / Mobile Route: /main/settings/print

Configuration Options

  • Header: Add your business name, branch address, contact numbers, and GSTIN.
  • Logo: Upload a monochrome store logo to print at the top of receipts.
  • Item Display: Choose whether to print HSN codes, MRP, item discount, or savings summary ("You saved ₹120 today!").
  • Footer: Add return policy terms (e.g., "Exchange valid within 7 days with bill") and UPI payment QR codes.

7. Cashier Shift Opening & Day-End Closing

Enables accountability for cash drawers across multiple shifts and cashiers.

Shift Start

  1. The incoming cashier logs in with their credentials.
  2. Enter the Opening Cash Float (the cash drawer base money provided for morning change).

Shift Close / Day End

  1. At the end of the shift, the cashier clicks Shift Close / Day End Report.
  2. Count physical cash in the drawer and enter the denominations into the cash count matrix.
  3. The system generates the X/Z Report showing:
    • Total Cash Sales
    • Total Digital (UPI/Card) Sales
    • Cash Inflow vs Expected Cash
    • Any cash shortage or surplus
  4. Print the shift summary slip for store manager sign-off.