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Restaurant Billing, Table Management & KOT Operations

Innoventry's Restaurant and Food Service module manages dine-in tables, quick-service counters (QSR), takeaway parcels, and delivery orders. It routes Kitchen Order Tickets (KOT) directly to kitchen thermal printers and supports multi-table billing.

1. Table Floor Layout & Floor Setup

Organizes restaurant seating by physical dining areas (e.g., Ground Floor, AC Hall, Rooftop Lounge, Family Section).

  • Desktop Navigation: Restaurant > Table Setup
  • Web / Mobile Route: /main/restaurant/manage

Step-by-Step Procedure

  1. Create floor sections (e.g., AC Section, Main Dining, Outdoor Garden).
  2. Add tables (e.g., Table T-1, T-2, T-3, Family Cabin-1) with capacity seating counts.
  3. Save the layout. The POS interface renders these tables as visual interactive tiles with real-time status color coding:
    • Green: Vacant / Available.
    • Red: Occupied (KOT active, food being served).
    • Yellow: Billed (Check requested, waiting for payment).

2. Dine-In Table Ordering & Kitchen Order Ticket (KOT) Generation

Used by waitstaff or cashiers to take customer food orders and send prep instructions directly to kitchen chefs.

  • Desktop Navigation: Restaurant > Dine-In POS
  • Web / Mobile Route: /main/restaurant/manage (or /main/restaurant/captain)

Step-by-Step Procedure

  1. On the table layout screen, click an available green table (e.g., T-4). The status turns to Occupied.
  2. Select menu categories from the touch menu (e.g., Starters, Main Course, Breads, Beverages).
  3. Tap or click items to add to the order (e.g., 2x Paneer Butter Masala, 4x Butter Naan, 2x Fresh Lime Soda).
  4. Add chef preparation notes if requested (e.g., "Make Paneer extra spicy, no onion").
  5. Click Print KOT:
    • The kitchen thermal printer automatically prints the Kitchen Order Ticket (KOT) showing Table No., Waiter Name, Time, Items, and cooking remarks.
    • Food preparation begins immediately without waitstaff walking back and forth to the kitchen.

3. Running Table Additions (Running KOT)

When diners at an active table order additional rounds of food or dessert.

Step-by-Step Procedure

  1. Click the occupied red table (T-4). The existing ordered items display on screen.
  2. Add the newly requested items (e.g., 2x Gulab Jamun, 1x Mineral Water).
  3. Click Print KOT:
    • The system only prints an incremental Running KOT (KOT-2) containing the newly added items. It does not re-print previously ordered dishes.
    • The bill running total updates automatically.

4. Table Shifting & Table Merging

For handling customer requests to switch seats or accommodate large party gatherings.

  • Table Shifting (Move Table):
    • Click Shift Table. Select the current table (T-2) and choose the target vacant table (T-5).
    • All active food items and unbilled amounts transfer to the new table instantly.
  • Table Merging (Join Tables):
    • When a large group occupies two adjacent tables (T-7 and T-8).
    • Click Merge Tables. Select both tables. The orders combine into a single consolidated checkout bill.

5. Dine-In Bill Settlement & Checkout

When guests finish their meal and request the bill.

Step-by-Step Procedure

  1. Click the table and click Print Bill:
    • The table tile turns yellow (Billed).
    • A guest check slip is printed showing itemized dishes, GST tax (e.g., 5% restaurant GST), and optional service charge.
  2. The waiter presents the check to the guest and collects payment.
  3. In the POS screen, click Settle Payment:
    • Select the tender mode (Cash, UPI QR, or Card swipe).
    • Apply any loyalty points or promotional discount coupons if eligible.
  4. Click Complete Sale:
    • The final tax invoice is saved and printed.
    • The table status turns green (Vacant), ready for the next diners.

6. Quick Counter Takeaway / Parcel Orders

For QSRs, bakeries, or self-service food trucks where customers order and pay at the counter before collecting food.

  1. In the POS screen, select Takeaway / Parcel.
  2. Scan or tap items. Add optional packaging charges.
  3. Collect payment immediately at the counter.
  4. The system prints a Customer Receipt with Token Number and sends a Kitchen KOT with Token Number.
  5. When the kitchen calls the token number, the customer collects their packaged food.
Restaurant Billing, Table Management & KOT Operations — Help | Innoventry